Return policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return process designed to protect your shopping experience.

To be eligible for a return, please ensure that your item meets the following conditions:

• The item must be unused and in the same condition that you received it.
• It must be returned in its original packaging.

You have 30 days from the date you received your item to request a return. We encourage you to initiate the process within this window to ensure a smooth transaction.

How to Start a Return

To begin the return process, please send an email to help@faithmal.com. In your message, include your order number and details about the item you wish to return. Please note: You must email us to obtain the correct return address and further instructions. Returns sent without prior authorization may not be accepted.

Refund Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return conditions listed above. Upon approval, your refund will be processed within 7-14 business days. The credit will automatically be applied to your original method of payment.

If you have any questions or need assistance, do not hesitate to contact our support team at help@faithmal.com. We are here to help!